Need help with your order?
Whether something went wrong with a purchase or a download, tell us what happened and we'll help you get it sorted.
Photographer? Get support from your dashboard.
What can we help with?
Bought a photo and something seems wrong?
Digital purchases are delivered immediately and are generally final. But if the delivered file is wrong, damaged, technically faulty or otherwise not what you reasonably expected, let us know. We'll review the order and the delivered image and work out the appropriate solution.
What happens next
Tell us what happened
Send your order details and describe the problem.
We check the order
PIKS can review the purchase, delivery and relevant image files.
We resolve it
If something genuinely went wrong, we'll determine the appropriate way to put it right.
Still need us?
Support takes 1 to 2 workdays to get back to you.
Can I return a downloaded photo?
Digital files are delivered immediately and purchases are generally final. If there is genuinely something wrong with the file or delivery, contact Support and we'll review it.
What information should I send?
Your order number, the email used for the purchase and a short description of the problem.